AFTER SALES SERVICE

WE ARE GLAD TO HELP YOU!

Whe­ther (remo­te) main­ten­an­ce and repair, spa­re parts pro­cu­re­ment, con­ver­si­ons, tech­ni­cal sup­port or trai­ning and ope­ra­tor cour­ses — our cus­to­mer ser­vice is the­re to help you. We want your machi­ne to run and will come to your site if you wish. Just con­ta­ct us if you have any questions/problems — we will find a solu­ti­on! Or sim­ply fill out the Fail­u­re Noti­fi­ca­ti­on Form below and our cus­to­mer ser­vice will take care of your concern.

AFTER SALES SERVICES

Main­ten­an­ce and Servicing 

Does your machi­ne or Leib­in­ger prin­ter need main­ten­an­ce? We can look after it for you or have the scope of main­ten­an­ce deter­mi­ned by our qua­li­fied ser­vice tech­ni­ci­ans. We also offer the (pre­ven­ti­ve) exchan­ge of spa­re and wear parts to ensu­re the reli­able func­tio­n­a­li­ty of your machine. 

On-Site Ser­vice

We will visit you on site! Whe­re­ver you need us for main­ten­an­ce, repair work, trou­ble­shoo­ting or to deter­mi­ne the scope of main­ten­an­ce – our ser­vice tech­ni­ci­ans will be hap­py to visit you and car­ry out the appro­pria­te measures.

Spa­re Parts

In need of a spa­re part for one of our stan­dard or spe­cial machi­nes? Or do you have a pic­tu­re of the spa­re part and would like to find it with the help of the machi­ne num­ber? Then sim­ply con­ta­ct us and we will take care of it.

Con­ver­si­ons

We will rebuild your machi­ne – e.g. becau­se you have sub­se­quent spe­cial requests, you want to expand the machi­ne scope, or becau­se the parts avai­la­bi­li­ty of the sup­pliers has chan­ged. This type of work is usual­ly car­ri­ed out at Metz­ner, but in spe­cial cases, con­ver­si­ons can also be car­ri­ed out on site.

Remo­te Controls

From a soft­ware point of view, fault dia­gno­ses etc. can be made remo­te­ly on many of our machi­nes, or the machine­ry can be repai­red by remo­te main­ten­an­ce. Cur­rent soft­ware ver­si­ons or error descrip­ti­ons can also be view­ed remotely.

Tech­ni­cal Support

Do you have ques­ti­ons about our machi­nes, spa­re parts or spe­cial requests? Or do you need infor­ma­ti­on that goes bey­ond ope­ra­ting inst­ruc­tions or spa­re parts lists? Sim­ply con­ta­ct us by e‑mail or tele­pho­ne. We will be hap­py to help you. 

Trai­ning and Ope­ra­tor Training

To make sure that you know how to ope­ra­te your machi­ne cor­rect­ly, we offer appro­pria­te trai­ning cour­ses befo­re deli­very as well as machi­ne trai­ning cour­ses for fun­da­men­tal modi­fi­ca­ti­ons after a con­ver­si­on. Our ran­ge of ser­vices also inclu­des com­pa­ny-/ma­chi­ne-spe­ci­fic trai­ning cour­ses that enab­le you to per­form your own maintenance.

FAIL­U­RE NOTI­FI­CA­TI­ON FORM

Plea­se fill out the form below care­ful­ly. We need your infor­ma­ti­on to be able to pro­vi­de you with qua­li­fied sup­port to sol­ve the fault with you rma­chi­ne. Plea­se note, that the fiel­ds mar­ked with „*“ are man­da­to­ry fiel­ds, which we need in every case to pro­vi­de sup­port. Addi­tio­nal­ly, you can add infor­ma­ti­ve pic­tures, video record­ings, etc. to this fault mes­sa­ge, which can sup­port our cau­se ana­ly­sis. We reser­ve the right to char­ge for ser­vices, that ocur during the pro­ces­sing of the sup­port, which are not cove­r­ed by war­ran­ty. Bil­ling is based on actu­ral per­for­mance time accord­ing to our ser­vice cost rates in the cur­rent ver­si­on. Plea­se express­ly agree tot he order under point 9. 

WE ARE THE­RE FOR YOU!

Do you need spa­re parts or sup­port for your Metz­ner machi­ne?
Sim­ply con­ta­ct our cus­to­mer service

Mon­day to Fri­day
08:00 to 16:00

We are loo­king for­ward to your inquiry!

Cus­to­mer Ser­vice Spa­re Parts

Micha­el Erhardt

spareparts@metzner.com

Pho­ne: +49 731 40199–62

Cus­to­mer Ser­vice Fault Messages

Sven Bau­mann

service@metzner.com

Pho­ne: +49 731 40199–60

ANY QUES­TI­ONS?

We would be deligh­ted to assist and advi­se you to find the right solution.

CON­TA­CT

HOW TO FIND US