AFTER SALES SERVICE
WE ARE GLAD TO HELP YOU!
Whether (remote) maintenance and repair, spare parts procurement, conversions, technical support or training and operator courses — our customer service is there to help you. We want your machine to run and will come to your site if you wish. Just contact us if you have any questions/problems — we will find a solution! Or simply fill out the Failure Notification Form below and our customer service will take care of your concern.
AFTER SALES SERVICES
Maintenance and Servicing
We will visit you on site! Wherever you need us for maintenance, repair work, troubleshooting or to determine the scope of maintenance – our service technicians will be happy to visit you and carry out the appropriate measures.
In need of a spare part for one of our standard or special machines? Or do you have a picture of the spare part and would like to find it with the help of the machine number? Then simply contact us and we will take care of it.
We will rebuild your machine – e.g. because you have subsequent special requests, you want to expand the machine scope, or because the parts availability of the suppliers has changed. This type of work is usually carried out at Metzner, but in special cases, conversions can also be carried out on site.
From a software point of view, fault diagnoses etc. can be made remotely on many of our machines, or the machinery can be repaired by remote maintenance. Current software versions or error descriptions can also be viewed remotely.
Training and Operator Training
To make sure that you know how to operate your machine correctly, we offer appropriate training courses before delivery as well as machine training courses for fundamental modifications after a conversion. Our range of services also includes company-/machine-specific training courses that enable you to perform your own maintenance.
FAILURE NOTIFICATION FORM
WE ARE THERE FOR YOU!
Do you need spare parts or support for your Metzner machine?
Simply contact our customer service
Monday to Friday
08:00 to 16:00
We are looking forward to your inquiry!